Frequently Asked Questions

 Frequently Asked Questions

When will my order arrive after I placed order?

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Your Essentials & More will be shipped out within approximately 5-7 business days of when you purchase.(Unless you are pre ordering, then your product will be delivered as mentioned on ad; please also note possible delays due to weather or other unforeseen circumstances) Here's a quick guide to our order and delivery timeline:

  • Your order will be packed with the optimal amount of dry ice so that your meat arrives cold.
  • As soon as your order ships, you'll receive an email with tracking information.
  • Most orders are delivered 1-3 days after they ship. Our carriers typically deliver between 8am-8pm, with a small number of deliveries occurring outside of those hours. Check your tracking information to follow your order!

Why should I subscribe?

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As we all know, the meat market has been crazy in the past few years, and prices continue to rise. Subscribing to one of our bundles or boxes locks in our best market price (and an extra 15% off EVERY ORDER) so you never have to worry about overpaying for meat at the grocery store again. You have the ability to choose between 4, 6, & 8 week delivery.

What is your satisfaction guarantee?

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If you’re not 100% satisfied with your order, then please reach out to us. We want to do everything we can to make sure you’re satisfied and that your issue is heard. Email us at hello@essentialfoodsdirect.com

How do I track my order?

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Once your order ships, you should receive a tracking email with a tracking number so you know when to expect your order. (Please pay attention to the delivery time, so you can timely put the food in the freezer)

How is each cut of meat in the box packaged?

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Each cut of meat is vacuum sealed and flash-frozen. This is the safest way for us to package the meat. It also allows you to store it for up to a year and makes meal prep, thawing, and portion control very easy.

Will my order arrive frozen?

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When delivered on time and retrieved within 6-8 hours of delivery, your Essential products should arrive refrigerator cold—below 40°F as measured with a food thermometer. Your meats could arrive partly frozen (solid) or frozen and can be placed in the freezer for later use.

PRIVACY POLICY
This Privacy Policy outlines how your personal information is collected, utilized, and shared when you visit or make a purchase from www.essentialfoodsdirect.com (referred to as the “Site”).
PERSONAL INFORMATION WE COLLECT
Upon visiting the Site, certain information about your device is automatically collected. This includes details about your web browser, IP address, time zone, and some cookies installed on your device. Additionally, as you navigate the Site, information about the specific web pages or products you view, the websites or search terms that referred you to the Site, and your interactions with the Site are gathered. This collectively collected information is termed “Device Information.”
We employ the following technologies to gather Device Information:
  • Cookies: These are data files placed on your device or computer, often containing an anonymous unique identifier. For details on cookies and how to disable them, visit http://www.allaboutcookies.org.
  • Log files: These track actions on the Site, collecting data such as your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • Web beacons, tags, and pixels: Electronic files used to record information about your Site browsing.
When you make a purchase or attempt to do so through the Site, certain information is collected, including your name, billing address, shipping address, payment details (credit card numbers), email address, and phone number. This information is referred to as “Order Information.” When we mention “Personal Information” in this Privacy Policy, we are addressing both Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
The Order Information we collect is primarily used to fulfill orders placed through the Site, involving the processing of payment information, arranging shipping, and providing invoices and/or order confirmations. Furthermore, we use this Order Information to:
  • Communicate with you;
  • Screen orders for potential risk or fraud; and
  • Provide information or advertising related to our products or services, aligned with your preferences.
The Device Information collected aids in screening for potential risk and fraud (especially your IP address) and more broadly in enhancing and optimizing our Site. This includes generating analytics about how customers browse and interact with the Site, as well as assessing the success of our marketing and advertising campaigns.
If you have any inquiries or concerns about our privacy practices, please contact us at [hello@essentialfoodsdirect.com].
MOBILE TERMS OF SERVICE
The mobile message service, referred to as the "Service," is provided by Essential Foods Direct (“Essential Foods Direct,” “we,” or “us”). Your utilization of the Service implies your acceptance of these terms and conditions (“Mobile Terms”). We reserve the right to alter or terminate the Service or any of its features without prior notice. Subject to applicable law, we may also amend these Mobile Terms at any time, and your continued use of the Service post the effective date of any changes indicates your acceptance of such modifications.
By opting into Essential Foods Direct’s SMS/text messaging service, you agree to receive recurring SMS/text messages from Good Ranchers through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may consist of promotions, specials, and other marketing offers (e.g., cart reminders).
Participation in this program is voluntary, and you are not obligated to sign up for this program to make any purchases with Essential Foods Direct. Consent is not a condition of any purchase. While the Service is free, you are responsible for all charges and fees associated with text messaging imposed by your wireless provider.
Message frequency may vary, and message and data rates may apply. Please review your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including those from your wireless provider. You may opt-out of the Service at any time by texting the single keyword command STOP to +18337665002. A one-time opt-out confirmation text message will be sent, and no further messages will be sent to your mobile device unless initiated by you.
If you have subscribed to other Essential Foods Direct mobile message programs and wish to cancel, you must opt out separately from those programs by following the instructions provided in their respective mobile terms, unless applicable law requires otherwise.
For Service support or assistance, text HELP to +18337665002 or email hello@essentialfoodsdirect.com. We reserve the right to change any short code or telephone number used to operate the Service, notifying you of such changes. You acknowledge that messages, including STOP or HELP requests, sent to a changed short code or telephone number may not be received, and we are not responsible for honoring requests made in such messages. The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you obtain a new mobile number, you must sign up for the program again with your new number. Subject to applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, We use Google Analytics to help us understand how our customers use the Site—you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. BEHAVIORAL ADVERTISING As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt-out of targeted advertising by:
FACEBOOK – https://www.facebook.com/settings/?tab=ads
GOOGLE – https://www.google.com/settings/ads/anonymous
BING – https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
DATA RETENTION When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
CHANGES We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
CONTACT US For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at hello@essentialfoodsdirect.com